Internet Service Transparency Disclosure

 

The notice below is a disclosure required by the Federal Communications Commission (FCC) for all Internet Service Providers.

For more information regarding this notification requirement, this link will take you to the FCC information site.

Network Management DisclosuresFinal Language
Blocking
Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
Conterra does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices.
Throttling
Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
Conterra does not throttle traffic.
Affiliated Prioritization
Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
All traffic is treated equally traversing the Conterra network. No traffic is favored, directly or indirectly, over other traffic.
Paid Prioritization
Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
All Internet access traffic is treated equally on the Conterra network. Point-to-point and multipoint traffic between end-user locations may be prioritized under 3 different classes of service (CoS) utilizing CoS markings per end-customer preference.
Congestion Management
Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
No congestion management procedures are in place on the Conterra network.
Conterra may employ network congestion controls for layer 2 services to mitigate the effect of broadcast storms from impacting other customer traffic as well as internal administrative traffic. Likewise in the event of a cyber-attack, Conterra may implement temporary restrictions to mitigate the impact to customers on the network.
Application-Specific Behavior
Whether and why the ISP blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
Conterra does not rate-control application-specific traffic.
Device Attachment Rules
Any restrictions on the types of devices and any approval procedures for devices to connect to the network.
Conterra does not have device restriction rules.
Security
Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security)
Conterra employs firewalls and other protective measures to protect and secure its internal administrative and network management networks. Conterra does not provide end user security and it is the responsibility of the customer to deploy network elements at appropriate network locations to protect their networks.
Performance CharacteristicsFinal Language
Service Description
A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time application.
Conterra offers point-to-point and multi-point Ethernet service between end-user locations and Internet access between end-user locations and Internet POPs utilizing fiber or fixed wireless technologies. Access speeds range from 10 Mbps to 10 Gbps. All Internet access traffic is delivered under the same classes of service (CoS). End-user to end-user traffic is delivered utilizing 3 CoS: Real Time with 5 ms latency* and 99.995% Frame Delivery Rate (FDR); Business Critical with 15 ms latency* an 99.99% FDR; and Business Standard with 30 ms latency* and 99.95% FDR. *Latency is measured one-way. Typical latency speeds on all services are sufficient for most real-time applications.
Impact of Non-Broadband Internet Access Service Data Services
If applicable, what non-broadband Internet access service data services, if any, are offered to end users, and whether and how any non-broadband Internet access service data services may affect the last-mile capacity available for, and the performance of, broadband Internet access service.

Conterra does not offer non-broadband Internet access service data services.
Commercial TermsFinal Language
Price
For example, monthly prices, usage-based fees, and fees for early termination or additional network services.

Conterra prices its residential and commercial broadband packages on an Individual Case Basis, based on the regional market and the specific needs of the potential customer ranging from one to seven years. Public sector services are offered through a competitive bidding or other open procurement process. Conterra does not have usage-based fees. The standard Enterprise service early termination fee is 100% of the first 2 years and 50% of the remaining term greater than 2 years. Additional charges may apply for related network services such as static IPv4 addresses. In limited circumstances, Conterra may impose an early termination equal to 100% of the remaining contracted monthly recurring rates for lower tier services. Conterra provides a quote to prospective customers, including the appropriate Master Service Agreement or Service Order which will detail early termination fees and additional network services and their associated fees.
Privacy Policies
A complete and accurate disclosure about the ISP’s privacy practices, if any. For example, whether any network management practices entail inspection of network traffic, and whether traffic is stored, provided to third parties, or used by the ISP for non-network management purposes.

Conterra does not inspect customer traffic.

Link to current Privacy Policy
Redress Options
Practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses.

Conterra maintains a 7 days a week 24 hours a day Network Operations Center (NOC). Customers with questions or concerns can call our NOC at 877-365-6701 and a ticket will be opened and remediated. Customers will be informed prior to closing of any issues. Customers can also contact us at questions@conterra.com. Additionally, our contact page is located at https://www.conterra.com/contact-us/.